FAQ

For deliveries toHong Kong, Macau, Taiwan and China, you can expect to receive your order within 3-4 business days from your order date.

Forinternational orders, you can expect to receive your order within 5-7 business days from your order date.

All deliveries will come with atracking number.

Yes, we offer free shipping, below is the details:

Shipping to Hong Kong : Free shipping

For international order, if the order amount is over USD$200, we offer free shipping too.

If the amount is below USD$200, the extra shipping cost will be below:

China, Mainland : US$29, South East Asia : US$29, Australia and New Zealand : US$39, United States and Canada : US$39, Europe : US$39

Yes, Hong Kong customers ONLY.

Please visit the website below to get the code of your preferred locker and choose the correct one from the drop-down menu at our checkout page.

Click HERE

Yes. We ship your order by DDU (Delivered Duty Unpaid) andour shipping fees does not include any taxes and import duties.

Your order may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.If taxes and/or duties are incurred for your order, it will be your responsibility to cover the fees before delivery can proceed.

If you refuse the delivery or if the order is unclaimed, the fees incurred for the return of the order (duties, taxes, admin, return fees) will be responsible by you. We will not arrange a re-delivery until the payment is received.

For more information, we suggest you contact your local DHL, customs office and other relevant parties before placing your order. 

No, please do not provide any shipping warehouse address as they usually would not sign off the package.

If the order needs to be re-delivered in any circumstances, buyer is responsible for any shipping fees applied.